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Privacy statement


In accordance with the College of Occupational Therapists of Ontario (COTO) and Personal Health Information Protection Act (PHIPA), Ruby Knafo OT Reg. (Ont.) will maintain documentation of services. Your personal health information will be kept confidential, will not be disclosed electronically or otherwise without your express permission unless required by law. Under the Personal Health Information Protection Act, 2004 (PHIPA), Occupational Therapists are permitted to disclose personal health information about an individual if they have reasonable grounds to believe disclosure is necessary to eliminate or reduce significant risk of serious bodily harm to a person or group of persons. This disclosure is sometimes referred to as a duty to warn. Although duty to warn is not a legislative term, it is a provision in the law. If the risk is sufficient, then the duty to warn serves as the legal authority to release the information.


Only information that is reasonably necessary to provide service will be collected. Paper records are kept in a locked cabinet, and electronic information is stored a on password protected personal device. You are entitled to view your records at any time by submitting a request to .

If you would like more detailed information, have a concern about privacy policies and procedures, or have a complaint about the way your privacy has been handled, please contact ,  or


Complaints may also be addressed to:


The Information and Privacy Commissioner of Ontario

2 Bloor Street East, Suite 1400

Toronto, Ontario M4W 1A8

Phone: 416-326-3333

Fax: 416-325-9195


If you have a concern about the professionalism or competence of my work as an occupational therapist, I would ask you please discuss those concerns with me. However, if I cannot satisfy your concerns, you are entitled to make a complaint to my regulatory body, the College of Occupational Therapists of Ontario (COTO):

College of Occupational Therapists of Ontario
20 Bay Street Suite 900, PO Box 78
Toronto, ON, M5J 2N8

Phone: 416-214-1177
Toll-Free: 1-800-890-6570
Fax: 416-214-1173

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